Terms of Condition

Welcome to Silkenwell. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

These Terms & Conditions govern your use of our website and all purchases made through it. By using the site, you agree to follow these terms, our Privacy Policy, and our Return & Exchange Policy.

2. Use of Our Website

  • You must be at least 18 years old to place an order.
  • You agree not to misuse our website or engage in any unlawful activity.
  • All content, images, product descriptions, and designs belong to Silkenwell and cannot be copied without permission.

3. Product Information

We aim to provide accurate product descriptions and images. However:

  • Colors may vary slightly due to screen settings.
  • Results may differ depending on skin type and usage.
  • We reserve the right to update product ingredients or descriptions at any time without notice.

4. Orders & Payments

  • All orders are subject to availability and confirmation.
  • Prices listed on our website are final and inclusive of applicable taxes (unless stated otherwise).
  • We reserve the right to cancel any order due to incorrect pricing, stock issues, or suspicious activity.

5. Shipping & Delivery

  • Delivery times are estimates and may vary based on location and courier delays.
  • Once your order is shipped, the responsibility for delivery passes to the courier company.
  • Customers are responsible for providing accurate shipping information.

6. Returns & Exchanges

  • Our Return & Exchange Policy applies to all purchases (please see the full policy on our website).
  • Products must be unused, unopened, and in original condition to qualify for a return or exchange.
  • Refunds or exchanges will not be issued for opened or used products due to hygiene reasons.

7. Limitation of Liability

Silkenwell is not responsible for:

  • Allergic reactions or skin issues caused by product misuse.
  • Delays in shipping by third-party delivery services.
  • Loss or damage after delivery is completed.

Always perform a patch test before using any new product.

8. Changes to Terms

We may update or modify these Terms & Conditions at any time. Continued use of the website means you accept those changes.

9. Contact Us

For questions or concerns, you can contact us at:
📩 Email: hello@silkenwell.com