Privacy Policy

At Silken Well, we value your trust. This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website, place an order, or interact with our brand. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information (Provided by You)

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Details (only for online payments)
  • Messages or inquiries sent via WhatsApp, Instagram, or contact forms

b. Automatic Information (Collected via Website)

  • IP Address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

2. How We Use Your Information

Silken Well uses your information to:

  • Process and deliver your orders
  • Communicate regarding order status, delivery, or support
  • Improve customer service
  • Respond to your inquiries
  • Personalize your shopping experience
  • Send promotional updates (only with your consent)
  • Prevent fraud or misuse of services

3. Sharing of Your Information

We do not sell or trade your personal information.

We may share your data only with:

a. Trusted Service Providers

  • Courier companies (for shipping)
  • Payment gateways (for online payments)
  • Technical partners (website hosting, analytics)

These partners are required to keep your information secure.

b. Legal Requirements

We may disclose information if required by law, court order, or to prevent fraudulent activities.

4. Data Security

We use secure systems to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Modification
  • Disclosure

However, no method of transmission over the internet is 100% secure. We take all reasonable steps to protect your data.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve site performance
  • Remember your preferences
  • Analyze browsing behavior

You can disable cookies from your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask for the correction of inaccurate details
  • Request deletion of your data (where applicable)
  • Opt-out of promotional messages anytime

Contact us through WhatsApp or Instagram to request changes.

7. Children’s Privacy

Silken Well does not knowingly collect information from individuals under the age of 13.

8. Third-Party Links

Our website or social pages may contain links to third-party platforms. Silken Well is not responsible for its privacy practices. Please review their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy when necessary. The “Last Updated” date at the top will reflect any changes.

10. Contact Information

For privacy-related questions, concerns, or requests, you can reach us at:

📩 Email: hello@silkenwell.com